Measuring Clinician Performance
Jon Johnson
Description
Collection
Title:
Measuring Clinician Performance
Creator:
Jon Johnson
Date:
9/23/2015
Text:
Good morning,
I am the director of a hospital based O&P practice. Management has requested Key Performance Indicators (KPI) for my clinicians. Currently, I am tracking the number of hours of their day spent in direct patient care (deliveries, evaluations, follow-ups), number of hospital calls/walk-ins taken, number of cancellations, number of no-shows, and number of hours spent in clinics with the physicians. From that data I am able to calculate a schedule fill %, hospital/walk in patient %, no show %, cancellation %, and finally Patient Care Hours per Full time Employee per Hour.
I am trying to stay away from financial measures, because each of my clinicians have their own specialty and to measure a prosthetist against a pedorthotist is not feasible. Also, due to the varying types of patients each clinician sees, it is not sufficient to just measure raw number of patients seen. Furthermore, we all recognize that even when delivering similar items (SAFO) it could take 30 minutes or it could take 1.5 hours depending on the complexity of the patient, family dynamics, complexity of the device, etc.. I also recognize that we are not only providing a device, but providing a service as well. I am not trying to count widgets and I am certainly not trying to minimize the patient care provided by my clinicians down to a pile of numbers. I am attempting to provide my management with meaningful information to satisfy their request.
So, my questions are:
How many of you, if anyone, out there is measuring the performance of their clinicians in a similar manner?
What measurements are you tracking?
How are you collecting the data?
What are you able to glean from the data collected?
I appreciate your time and attention and look forward to your responses.
Jon R. Johnson, CPO, LPO
I am the director of a hospital based O&P practice. Management has requested Key Performance Indicators (KPI) for my clinicians. Currently, I am tracking the number of hours of their day spent in direct patient care (deliveries, evaluations, follow-ups), number of hospital calls/walk-ins taken, number of cancellations, number of no-shows, and number of hours spent in clinics with the physicians. From that data I am able to calculate a schedule fill %, hospital/walk in patient %, no show %, cancellation %, and finally Patient Care Hours per Full time Employee per Hour.
I am trying to stay away from financial measures, because each of my clinicians have their own specialty and to measure a prosthetist against a pedorthotist is not feasible. Also, due to the varying types of patients each clinician sees, it is not sufficient to just measure raw number of patients seen. Furthermore, we all recognize that even when delivering similar items (SAFO) it could take 30 minutes or it could take 1.5 hours depending on the complexity of the patient, family dynamics, complexity of the device, etc.. I also recognize that we are not only providing a device, but providing a service as well. I am not trying to count widgets and I am certainly not trying to minimize the patient care provided by my clinicians down to a pile of numbers. I am attempting to provide my management with meaningful information to satisfy their request.
So, my questions are:
How many of you, if anyone, out there is measuring the performance of their clinicians in a similar manner?
What measurements are you tracking?
How are you collecting the data?
What are you able to glean from the data collected?
I appreciate your time and attention and look forward to your responses.
Jon R. Johnson, CPO, LPO
Citation
Jon Johnson, “Measuring Clinician Performance,” Digital Resource Foundation for Orthotics and Prosthetics, accessed November 24, 2024, https://library.drfop.org/items/show/237705.
