Fitting fee if patient DOESN'T take brace
Tara Dailey
Description
Collection
Title:
Fitting fee if patient DOESN'T take brace
Creator:
Tara Dailey
Date:
11/26/2013
Text:
HI!
We are coming across this more and more where we will be fitting the patient with a brace, ots, and while that's happening the person they are with is googling the exact item. Of course they find the item on the internet cheaper and now they don't want to sign and take the item we just fitted them with.
If they don't end up taking the item, which means we aren't going to bill the insurance, is it permissible to charge the patient fitting fee that they pay out of pocket? I understand we can't charge a fitting fee or missed appointment fee because of our contracts and such, but what about our services rendered? It's not that the patient doesn't like the item, it's that they know they can buy it online cheaper.
How is everyone else dealing with this issue with OTS items that can be purchased on the internet?
Thank you in advance.
Tara Dailey
We are coming across this more and more where we will be fitting the patient with a brace, ots, and while that's happening the person they are with is googling the exact item. Of course they find the item on the internet cheaper and now they don't want to sign and take the item we just fitted them with.
If they don't end up taking the item, which means we aren't going to bill the insurance, is it permissible to charge the patient fitting fee that they pay out of pocket? I understand we can't charge a fitting fee or missed appointment fee because of our contracts and such, but what about our services rendered? It's not that the patient doesn't like the item, it's that they know they can buy it online cheaper.
How is everyone else dealing with this issue with OTS items that can be purchased on the internet?
Thank you in advance.
Tara Dailey
Citation
Tara Dailey, “Fitting fee if patient DOESN'T take brace,” Digital Resource Foundation for Orthotics and Prosthetics, accessed November 2, 2024, https://library.drfop.org/items/show/235762.
