Ossur Repairs
Marco du Plooy
Description
Collection
Title:
Ossur Repairs
Creator:
Marco du Plooy
Date:
2/6/2008
Text:
A couple of years ago I could send damaged and broken knee units back to
Ossur for repairs. The warrantee repairs were done free of charge and I was
charged for all other repairs. Some of the knees were severely broken; to
such an extent that more than one link and the hydraulic unit had to be
replaced.
I the last few months I’ve returned some knees to be repaired. I was told
that none of these knees could be repaired and that I (and subsequently the
patient) had to purchase a new knee.
I must admit that I am somewhat disappointed in what I perceive to be either
a lack of interest or commitment, or a decline in customer service from
Ossur.
My questions are:
Have some of you had the same experiences?
What other alternatives to the Total knee do I have?
Have anyone had a total knee repaired by a non-Ossur company, such as the
local mechanical engineer?
Marco du Plooy
Internal Virus Database is out-of-date.
Checked by AVG Free Edition.
Version: 7.5.503 / Virus Database: 269.19.0/1216 - Release Date: 2008/01/09
10:16 AM
Ossur for repairs. The warrantee repairs were done free of charge and I was
charged for all other repairs. Some of the knees were severely broken; to
such an extent that more than one link and the hydraulic unit had to be
replaced.
I the last few months I’ve returned some knees to be repaired. I was told
that none of these knees could be repaired and that I (and subsequently the
patient) had to purchase a new knee.
I must admit that I am somewhat disappointed in what I perceive to be either
a lack of interest or commitment, or a decline in customer service from
Ossur.
My questions are:
Have some of you had the same experiences?
What other alternatives to the Total knee do I have?
Have anyone had a total knee repaired by a non-Ossur company, such as the
local mechanical engineer?
Marco du Plooy
Internal Virus Database is out-of-date.
Checked by AVG Free Edition.
Version: 7.5.503 / Virus Database: 269.19.0/1216 - Release Date: 2008/01/09
10:16 AM
Citation
Marco du Plooy, “Ossur Repairs,” Digital Resource Foundation for Orthotics and Prosthetics, accessed November 5, 2024, https://library.drfop.org/items/show/229047.
