Ossur Repairs
House of Steinnagel
Description
Collection
Title:
Ossur Repairs
Creator:
House of Steinnagel
Date:
2/7/2008
Text:
In response to Marco du Plooy's request from yesterday, I have also noticed
a decline in the speed and effectiveness of Ossur's knee repairs. I recently
had a unit that I sent in for a blown hydraulic seal that they refused to
service because the serial number sticker was missing. The unit was still
within the warranty period. One would think that if that sticker was so
critical, they might have recorded the SN somewhere, to be referred to by
purchase date, PO# or by facility. Something. As far as the client is
concerned, that's an $8000 sticker. That's not the Ossur I thought I knew.
There's other such anecdotes as well from our facility, but the point is
clear. Something's rotten in Iceland and it's our clients who have to cope
with it.
In response to your other question, OB's 3r60 is a fairly good second choice
for moderate activity amps, in my view. You may wish to consider the
endolite line as an alternative as well.
Good luck.
Bryan Steinnagel, CP
a decline in the speed and effectiveness of Ossur's knee repairs. I recently
had a unit that I sent in for a blown hydraulic seal that they refused to
service because the serial number sticker was missing. The unit was still
within the warranty period. One would think that if that sticker was so
critical, they might have recorded the SN somewhere, to be referred to by
purchase date, PO# or by facility. Something. As far as the client is
concerned, that's an $8000 sticker. That's not the Ossur I thought I knew.
There's other such anecdotes as well from our facility, but the point is
clear. Something's rotten in Iceland and it's our clients who have to cope
with it.
In response to your other question, OB's 3r60 is a fairly good second choice
for moderate activity amps, in my view. You may wish to consider the
endolite line as an alternative as well.
Good luck.
Bryan Steinnagel, CP
Citation
House of Steinnagel, “Ossur Repairs,” Digital Resource Foundation for Orthotics and Prosthetics, accessed November 5, 2024, https://library.drfop.org/items/show/229046.
