Ossur return policy complaint
Randy McFarland
Description
Collection
Title:
Ossur return policy complaint
Creator:
Randy McFarland
Date:
3/3/2005
Text:
I have to confirm that we haven't had return problems with Ossur
or Otto Bock. We are fortunate to have great reps. who work with us.
Keep in mind that most sales reps can create some degree of leeway for
his/her customers and since this isn't limitless, they will generally
be inspired to work the hardest for their consistent, loyal customers.
If a return for credit were refused, I would be frustrated too, but I
would welcome any offer/deal to help alleviate my costs, especially if
it could be used for another patient. I understand why a company has
to have some policy on returns. Being too generous would eventually
necessitate an increase in the overall costs of their products. I don't
agree with badmouthing our vendors or trying to pressure them publicly
to get our way. This list gives us an opportunity to voice
frustrations, but let's remember to give positive
feedback, when vendors do well for us, too! I do understand your
frustration,
especially with an item in that price range!
Randy McFarland, CPO
Fullerton, CA
or Otto Bock. We are fortunate to have great reps. who work with us.
Keep in mind that most sales reps can create some degree of leeway for
his/her customers and since this isn't limitless, they will generally
be inspired to work the hardest for their consistent, loyal customers.
If a return for credit were refused, I would be frustrated too, but I
would welcome any offer/deal to help alleviate my costs, especially if
it could be used for another patient. I understand why a company has
to have some policy on returns. Being too generous would eventually
necessitate an increase in the overall costs of their products. I don't
agree with badmouthing our vendors or trying to pressure them publicly
to get our way. This list gives us an opportunity to voice
frustrations, but let's remember to give positive
feedback, when vendors do well for us, too! I do understand your
frustration,
especially with an item in that price range!
Randy McFarland, CPO
Fullerton, CA
Citation
Randy McFarland, “Ossur return policy complaint,” Digital Resource Foundation for Orthotics and Prosthetics, accessed November 6, 2024, https://library.drfop.org/items/show/224567.
