Re: [OANDP-L] A word of apology to all from DAWIndustriesowner and president
Mike Park
Description
Collection
Title:
Re: [OANDP-L] A word of apology to all from DAWIndustriesowner and president
Creator:
Mike Park
Date:
10/31/2003
Text:
I have not posted to this site before, but feel it is necessary to do so with regard to the posting by Hugo at DAW.
It was a nice apology by Hugo, however, with regard to the claim that the DAW knee has a microprocessor, I was at the Las Vegas meeting and saw the DAW sales presentation and these are the real facts regarding the DAW knee.
The manufacturer of the DAW knee is Teh Lin, and according the Teh Lin web page, the Teh Lin knee is not a microprocessor, it has an integrated circuit. Here is the link to the The Lin site to confirm this fact.
<URL Redacted>
It is plain fact of science that a microprocessor is not an integrated circuit.
Second, at the Vegas meeting the DAW salesman claimed that all the gait studies regarding the DAW knee were done at Kessler Institute, however, one of the other speakers at the Las Vegas meeting called Kessler and it appears that Kessler has no record of testing the Daw knee. The statements made by DAW and the facts seem to be in dispute.
At the Vegas meeting DAW was asked to provide facts and science regarding the knee. I have requested such data and I know of others that attended the Vegas meeting also requested data and to date none has been provided.
Now DAW provides an apology on the list serve and then spins the message to turn the apology into a sales pitch making blanket statements to promote a product without any supporting facts. The message here to all of us is practitioner beware.
M Park, CP
----- Original Message -----
From: Hugo Belzidsky - DAW Industries, Inc. < <Email Address Redacted> >
Date: Fri, 31 Oct 2003 15:46:28 -0500
To: <Email Address Redacted>
Subject: [OANDP-L] A word of apology to all from DAWIndustries’owner and president
> I personally would like to thank the two Practitioners that took it upon
> themselves to forward to us the posting on the O&P ListServe. First and
> foremost, I have read with shame the many complaints expressed on the
> ListServe concerning the calls from our DAW people that were both unwelcome
> and disruptive to many of you. I sincerely apologize to each and every one
> of you.
>
> At the same time, I can only blame myself for not being accessible enough so
> that many of you could have contacted me personally. I can assure you I
> would have gotten to the bottom of the problem much sooner. Until now, I was
> under the impression that anybody who asked not to be called was removed
> from the calling list.
>
> I started DAW 30 years ago with just the DAWFlo socks and Sheaths which my
> father David invented. I knew that DAW would make every amputees’ life
> better if only Practitioners would give me the time. Many opened their doors
> to me and furthermore provided their patients with DAWflo improving the
> amputees comfort even while hurting their own bottom lines.
>
> Today DAW is driven by the same conviction. There is no excuse for
> overzealous employees who MUST respect your demanding schedule.
>
> In the same way you the Practitioner need to communicate directly with
> prescribing Physicians and gatekeepers. We at DAW need to communicate with
> you by other means than just e-mail, direct mail or advertising.
>
> I just received an e-mail today telling us: “we know your products, don’t
> call us, we’ll call you”. Unfortunately, we all know that without a personal
> direct communication we cannot hear your needs which are the key to new
> and/or improved product development. Within a week, I will contact you
> individually BY MAIL. I sincerely hope that you will return to our 800 fax
> number the enclosed questionnaire with which YOU can define YOUR guidelines
> on how DAW can ideally service you and your patients.
>
> It has never been our intent to cause anyone inconvenience. However, a month
> ago at a recent prosthetic meeting it was stated that our SLK Knee does not
> have a microprocessor. This is a perfect example: we need to quickly let you
> know that such a rumor is false.
>
> If you will “put up with us” learning YOUR desired guidelines, we promise to
> always be here to provide you with the best products for your amputees.
>
> I respectfully thank you for your understanding and patience.
>
> Hugo Belzidsky
> DAW Industries, Inc.
>
>
It was a nice apology by Hugo, however, with regard to the claim that the DAW knee has a microprocessor, I was at the Las Vegas meeting and saw the DAW sales presentation and these are the real facts regarding the DAW knee.
The manufacturer of the DAW knee is Teh Lin, and according the Teh Lin web page, the Teh Lin knee is not a microprocessor, it has an integrated circuit. Here is the link to the The Lin site to confirm this fact.
<URL Redacted>
It is plain fact of science that a microprocessor is not an integrated circuit.
Second, at the Vegas meeting the DAW salesman claimed that all the gait studies regarding the DAW knee were done at Kessler Institute, however, one of the other speakers at the Las Vegas meeting called Kessler and it appears that Kessler has no record of testing the Daw knee. The statements made by DAW and the facts seem to be in dispute.
At the Vegas meeting DAW was asked to provide facts and science regarding the knee. I have requested such data and I know of others that attended the Vegas meeting also requested data and to date none has been provided.
Now DAW provides an apology on the list serve and then spins the message to turn the apology into a sales pitch making blanket statements to promote a product without any supporting facts. The message here to all of us is practitioner beware.
M Park, CP
----- Original Message -----
From: Hugo Belzidsky - DAW Industries, Inc. < <Email Address Redacted> >
Date: Fri, 31 Oct 2003 15:46:28 -0500
To: <Email Address Redacted>
Subject: [OANDP-L] A word of apology to all from DAWIndustries’owner and president
> I personally would like to thank the two Practitioners that took it upon
> themselves to forward to us the posting on the O&P ListServe. First and
> foremost, I have read with shame the many complaints expressed on the
> ListServe concerning the calls from our DAW people that were both unwelcome
> and disruptive to many of you. I sincerely apologize to each and every one
> of you.
>
> At the same time, I can only blame myself for not being accessible enough so
> that many of you could have contacted me personally. I can assure you I
> would have gotten to the bottom of the problem much sooner. Until now, I was
> under the impression that anybody who asked not to be called was removed
> from the calling list.
>
> I started DAW 30 years ago with just the DAWFlo socks and Sheaths which my
> father David invented. I knew that DAW would make every amputees’ life
> better if only Practitioners would give me the time. Many opened their doors
> to me and furthermore provided their patients with DAWflo improving the
> amputees comfort even while hurting their own bottom lines.
>
> Today DAW is driven by the same conviction. There is no excuse for
> overzealous employees who MUST respect your demanding schedule.
>
> In the same way you the Practitioner need to communicate directly with
> prescribing Physicians and gatekeepers. We at DAW need to communicate with
> you by other means than just e-mail, direct mail or advertising.
>
> I just received an e-mail today telling us: “we know your products, don’t
> call us, we’ll call you”. Unfortunately, we all know that without a personal
> direct communication we cannot hear your needs which are the key to new
> and/or improved product development. Within a week, I will contact you
> individually BY MAIL. I sincerely hope that you will return to our 800 fax
> number the enclosed questionnaire with which YOU can define YOUR guidelines
> on how DAW can ideally service you and your patients.
>
> It has never been our intent to cause anyone inconvenience. However, a month
> ago at a recent prosthetic meeting it was stated that our SLK Knee does not
> have a microprocessor. This is a perfect example: we need to quickly let you
> know that such a rumor is false.
>
> If you will “put up with us” learning YOUR desired guidelines, we promise to
> always be here to provide you with the best products for your amputees.
>
> I respectfully thank you for your understanding and patience.
>
> Hugo Belzidsky
> DAW Industries, Inc.
>
>
Citation
Mike Park, “Re: [OANDP-L] A word of apology to all from DAWIndustriesowner and president,” Digital Resource Foundation for Orthotics and Prosthetics, accessed November 2, 2024, https://library.drfop.org/items/show/222130.
