Re: Icecasting part request
James Addams
Description
Collection
Title:
Re: Icecasting part request
Creator:
James Addams
Date:
8/22/2003
Text:
Let me understand this, you are suggesting we give accolades and praise to
Ossur because they provided basic customer service. Then perhaps I should
pay special tribute to PEL supply, I placed an order yesterday and they
agreed to ship it to me.
The reason Ossur is getting �beat up� is because of their new business
tactics and their getting involved with patient care. Ossur is a supplier,
not a clinical provider, that is why they are a topic of controversy. I am
astounded that more people are not taking exception to what Ossur is doing.
First O&P let physicians fit knee braces, then PT�s are fitting AFO�s and
now this industry is allowing, and in some instances promoting a supplier
like Ossur to enter the world of patient care. Ossur is hosting clinics
with OUR patients so that Ossur can make recommendations for OUR patients to
wear Ossur products. And Ossur got the list of names because we were stupid
enough to trust Ossur and we introduced OUR patients to Ossur.
It is stunning to me that this industry is allowing this to happen. Ossur
is not a provider, they are a supplier. When we completely loose control of
our own industry, be informed that you had a chance to take control, but as
an industry we just did not choose to do so.
If you are not sending letters to Ossur to share your outrage of the new
Ossur tactics to host clinics to evaluate your patients, then you deserve to
have your patients directed away from your clinic.
So do not be frustrated next time a patient informs you they are going to
change clinics to a new provider. The reason they are changing, because
they got an invitation to an Ossur clinic and learned about products and
services that were very exciting and new. Plus nice prosthetist from the
Ossur clinic was so much more experienced, after all the practitioner at the
clinic is also an amputee, and according to the brochure is also the
Chairman of the ACA and the nice Ossur pratitioner told your patient that
the Ossur foot is superiour and an Ossur clinic will provide superiour care.
Forget the fact that you have been treating the patient for 20 years and
that when they tried the Ossur liner 5 years ago it ripped and the patient
did not like the veriflex when you tried it 7 years ago, the patient will
not remember those specfic detais, what is important here is the perception
the patient has from the nice Ossur practitioner and the nice Ossur brochre.
It will not be long until this scenario will be in your town and effecting
your business.
James Addams
Prosthetist
>From: Bill Arrowood, C.P. < <Email Address Redacted> >
>Reply-To: <Email Address Redacted>
>To: <Email Address Redacted>
>Subject: [OANDP-L] Icecasting part request
>Date: Wed, 20 Aug 2003 15:08:22 -0400
>
>Dear Colleagues,
>Since Ossur seems to be getting quite beat up in this forum lately, I
>thought it was only fair to publicize their response to my recent request
>for a part for one of our casting bladders. Despite being told that the
>part was not field serviceable, within hours of posting my request on
>this bulletin board, I had our local Ossur rep in my office to inform me
>that the part was on the way from Iceland. It has arrived and this was
>done at no cost to us.
>I appreciate the response from Germany that the quick release pump
>connection is actually a standard garden hose quick release available at
>the hardware store.
>
>
Ossur because they provided basic customer service. Then perhaps I should
pay special tribute to PEL supply, I placed an order yesterday and they
agreed to ship it to me.
The reason Ossur is getting �beat up� is because of their new business
tactics and their getting involved with patient care. Ossur is a supplier,
not a clinical provider, that is why they are a topic of controversy. I am
astounded that more people are not taking exception to what Ossur is doing.
First O&P let physicians fit knee braces, then PT�s are fitting AFO�s and
now this industry is allowing, and in some instances promoting a supplier
like Ossur to enter the world of patient care. Ossur is hosting clinics
with OUR patients so that Ossur can make recommendations for OUR patients to
wear Ossur products. And Ossur got the list of names because we were stupid
enough to trust Ossur and we introduced OUR patients to Ossur.
It is stunning to me that this industry is allowing this to happen. Ossur
is not a provider, they are a supplier. When we completely loose control of
our own industry, be informed that you had a chance to take control, but as
an industry we just did not choose to do so.
If you are not sending letters to Ossur to share your outrage of the new
Ossur tactics to host clinics to evaluate your patients, then you deserve to
have your patients directed away from your clinic.
So do not be frustrated next time a patient informs you they are going to
change clinics to a new provider. The reason they are changing, because
they got an invitation to an Ossur clinic and learned about products and
services that were very exciting and new. Plus nice prosthetist from the
Ossur clinic was so much more experienced, after all the practitioner at the
clinic is also an amputee, and according to the brochure is also the
Chairman of the ACA and the nice Ossur pratitioner told your patient that
the Ossur foot is superiour and an Ossur clinic will provide superiour care.
Forget the fact that you have been treating the patient for 20 years and
that when they tried the Ossur liner 5 years ago it ripped and the patient
did not like the veriflex when you tried it 7 years ago, the patient will
not remember those specfic detais, what is important here is the perception
the patient has from the nice Ossur practitioner and the nice Ossur brochre.
It will not be long until this scenario will be in your town and effecting
your business.
James Addams
Prosthetist
>From: Bill Arrowood, C.P. < <Email Address Redacted> >
>Reply-To: <Email Address Redacted>
>To: <Email Address Redacted>
>Subject: [OANDP-L] Icecasting part request
>Date: Wed, 20 Aug 2003 15:08:22 -0400
>
>Dear Colleagues,
>Since Ossur seems to be getting quite beat up in this forum lately, I
>thought it was only fair to publicize their response to my recent request
>for a part for one of our casting bladders. Despite being told that the
>part was not field serviceable, within hours of posting my request on
>this bulletin board, I had our local Ossur rep in my office to inform me
>that the part was on the way from Iceland. It has arrived and this was
>done at no cost to us.
>I appreciate the response from Germany that the quick release pump
>connection is actually a standard garden hose quick release available at
>the hardware store.
>
>
Citation
James Addams, “Re: Icecasting part request,” Digital Resource Foundation for Orthotics and Prosthetics, accessed November 6, 2024, https://library.drfop.org/items/show/221577.
