Patient Satisfaction Surveys
Schwelke, Eric
Description
Collection
Title:
Patient Satisfaction Surveys
Creator:
Schwelke, Eric
Date:
2/22/2017
Text:
Hi all:
Our practice has its own PSS program with results tabulated and reported by an outside source that is integrated into our Patient Management System, OPIE. Our results consistently beat the national averages for our profession. We are very good at providing the surveys and alerting our patients to complete them. However, our response rate is very low (approx 6%) clouding our good looking statistics. Our service states that a 50% return rate is what we should be looking for. Aside from actually having the patient complete while standing there (we don't actually do that), we have been unsuccessful in increasing our response rate and are trying different methods to increase those.
One idea is to offer a monthly or quarterly drawing from all responses for a gift card of a small amount ($10-$25); regarding this, how do you all feel about this? Is this ethical? If your practice has a PSS program, what methods have you tried to increase your response rates? At what point do you consider your response percentages statistically significant?
Thoughts?
Thanks,
Eric
Eric Schwelke CPO LPO, Director
Kessler O & P Services
11 Microlab Road
Livingston, NJ 07039
Direct Tel: 917 337 7557
Office Tel: 973 863 4231
Direct Fax: 717 635 3920
Success in Motion
[ <URL Redacted>< <URL Redacted>> Top-ranked by U.S.News & World Report for the 23rd consecutive year, Kessler Institute is the only rehabilitation hospital in New Jersey to be named to the prestigious list of America's Best Hospitals and is the leading center of its kind in the East.
Note: The information contained in this message may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by replying to the message and deleting it from your computer. Thank you.
Our practice has its own PSS program with results tabulated and reported by an outside source that is integrated into our Patient Management System, OPIE. Our results consistently beat the national averages for our profession. We are very good at providing the surveys and alerting our patients to complete them. However, our response rate is very low (approx 6%) clouding our good looking statistics. Our service states that a 50% return rate is what we should be looking for. Aside from actually having the patient complete while standing there (we don't actually do that), we have been unsuccessful in increasing our response rate and are trying different methods to increase those.
One idea is to offer a monthly or quarterly drawing from all responses for a gift card of a small amount ($10-$25); regarding this, how do you all feel about this? Is this ethical? If your practice has a PSS program, what methods have you tried to increase your response rates? At what point do you consider your response percentages statistically significant?
Thoughts?
Thanks,
Eric
Eric Schwelke CPO LPO, Director
Kessler O & P Services
11 Microlab Road
Livingston, NJ 07039
Direct Tel: 917 337 7557
Office Tel: 973 863 4231
Direct Fax: 717 635 3920
Success in Motion
[ <URL Redacted>< <URL Redacted>> Top-ranked by U.S.News & World Report for the 23rd consecutive year, Kessler Institute is the only rehabilitation hospital in New Jersey to be named to the prestigious list of America's Best Hospitals and is the leading center of its kind in the East.
Note: The information contained in this message may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by replying to the message and deleting it from your computer. Thank you.
Citation
Schwelke, Eric, “Patient Satisfaction Surveys,” Digital Resource Foundation for Orthotics and Prosthetics, accessed November 24, 2024, https://library.drfop.org/items/show/242782.
