Off Hours Service
Wada, Maurice
Description
Collection
Title:
Off Hours Service
Creator:
Wada, Maurice
Date:
1/14/2014
Text:
Greetings,
As a hospital based P and O facility we are called upon to provide inpatient services at all hours of the day. In addition to being available Mon. - Fri. from roughly 8:00am-7:00pm we have someone covering on weekends and holidays. However, this doesn't seem to be enough when the institute you work for never closes and they are used to having staff available 24 hrs./day. We do a pretty good job covering the vast majority of requests for our services with the exception of those coming from the Emergency Room. It's not much of an issue when the requests are made during normal business hours or the patient ends up being admitted to the hospital but if they are waiting for a brace to be fit before they can be discharged home then we suddenly become an indispensible service that should be available at all hours of the day.
I was wondering how those of you who also practice in hospital based facilities or who provide services to hospitals, in particular emergency departments, respond to similar demands for services made during your off hours. Do you set some limits on the hours you are willing to provide service? How do you compensate staff who are called in to provide the service or what incentives do you offer to make it worthwhile to them? Also, do you ever use outside staff who are available on a retainer, per diem, or on-call arrangement?
I appreciate any feedback, suggestions, and recommendations you may have regarding this issue which I'm sure many of you have had to address in one form or another.
And if you have read this far thank you for taking the time to address this matter.
-Maurice
Maurice Wada, CO
Director, Prosthetics and Orthotics
UCLA Health System
<Email Address Redacted>
(424) 259-8551
Confidentiality Notice: This email message, including any attachments, is for the sole purpose of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender by email and destroy all copies of the original message.
________________________________
IMPORTANT WARNING: This email (and any attachments) is only intended for the use of the person or entity to which it is addressed, and may contain information that is privileged and confidential. You, the recipient, are obligated to maintain it in a safe, secure and confidential manner. Unauthorized redisclosure or failure to maintain confidentiality may subject you to federal and state penalties. If you are not the intended recipient, please immediately notify us by return email, and delete this message from your computer.
As a hospital based P and O facility we are called upon to provide inpatient services at all hours of the day. In addition to being available Mon. - Fri. from roughly 8:00am-7:00pm we have someone covering on weekends and holidays. However, this doesn't seem to be enough when the institute you work for never closes and they are used to having staff available 24 hrs./day. We do a pretty good job covering the vast majority of requests for our services with the exception of those coming from the Emergency Room. It's not much of an issue when the requests are made during normal business hours or the patient ends up being admitted to the hospital but if they are waiting for a brace to be fit before they can be discharged home then we suddenly become an indispensible service that should be available at all hours of the day.
I was wondering how those of you who also practice in hospital based facilities or who provide services to hospitals, in particular emergency departments, respond to similar demands for services made during your off hours. Do you set some limits on the hours you are willing to provide service? How do you compensate staff who are called in to provide the service or what incentives do you offer to make it worthwhile to them? Also, do you ever use outside staff who are available on a retainer, per diem, or on-call arrangement?
I appreciate any feedback, suggestions, and recommendations you may have regarding this issue which I'm sure many of you have had to address in one form or another.
And if you have read this far thank you for taking the time to address this matter.
-Maurice
Maurice Wada, CO
Director, Prosthetics and Orthotics
UCLA Health System
<Email Address Redacted>
(424) 259-8551
Confidentiality Notice: This email message, including any attachments, is for the sole purpose of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender by email and destroy all copies of the original message.
________________________________
IMPORTANT WARNING: This email (and any attachments) is only intended for the use of the person or entity to which it is addressed, and may contain information that is privileged and confidential. You, the recipient, are obligated to maintain it in a safe, secure and confidential manner. Unauthorized redisclosure or failure to maintain confidentiality may subject you to federal and state penalties. If you are not the intended recipient, please immediately notify us by return email, and delete this message from your computer.
Citation
Wada, Maurice, “Off Hours Service,” Digital Resource Foundation for Orthotics and Prosthetics, accessed November 1, 2024, https://library.drfop.org/items/show/235970.
