Fwd: Summary of Responses - Mailing items to patients
Kozlik, Katherine
Description
Collection
Title:
Fwd: Summary of Responses - Mailing items to patients
Creator:
Kozlik, Katherine
Date:
6/15/2010
Text:
Thank you all for your responses. It sounds like it is generally accepted to ship non-custom
supplies to patients provided that you have spoken to the patient in advance and you have some
sort of tracking and delivery information. I spoke with AOPA and they recommended that we always
include a verification of receipt that the patient will then sign and send back. Also, they
cautioned that when sending prosthetic supplies, you can send no more then a 3 month supply.
- Kate
On occasion we ship supplies to patient's, not custom items, typically
we will ship prosthetic socks or maybe a liner. If you ship UPS or Fed
Ex you can use the ship date. When we ship items through UPS we
request a signature at delivery. You will then have proof of delivery.
I hope this helps.
We send supplies via UPS this gives us a tracking andsignature of receipt. We also send a delivery receipt that the patient mustsign and return to us or else the patient is responsible for payment. This is understood by the patients before we agree to ship, otherwise they haveto come into the office to get their items. We bill Medicare and get paid.
yes.
date patient received it
it is totally legal and kosher with Medicare
we do online shipping, via ups, with residential and signature required. Thenwe print out delivery confirmation, off ups site, and use it as proof of delivery.
We use the date on the delivery receipt when the patient sends it back. If we do not get the delivery receipt back from the patient we use the
signature of receipt from UPS as the delivery date. Date they receive it, make sure to get an aob signed every time as well You want to use a form of shipping which can be tracked (UPS), not general mail.
We use the ship date as the DOS - We do not bill it until we receive the signed delivery sheet back.
If we don't receive the signed delivery sheet back within a reasonable
amount of time, we call the client, send a letter and document that we did so. If we still don't receive it back, we print out a copy of the tracking information, which sometimes contains a signature, put this in the chart and then bill Medicare or other third party payer for the items . The client then goes on our Do not ship blacklist and are no longer afforded this complimentary service.
Yes, you can ship supplies to Medicare patients and billMedicare. The date of service is the ship date, and Medicare acceptsdelivery tracking slip as a delivery ticket. You cannot automatically shipsupplies without contacting the patient and verifying that they are in need ofreplacement.
As far as sending supplies to a patient, you must have delivery confirmation For Medicare. The delivery receipt should be enclosed with a self addressed stamped envelope dated the same day you shipped it and you record in the patient file the UPS receipt. Do not send US Mail with certified receipt. In each case use an additional company delivery receipt to be sent back to you in the envelope that you enclose in the package. As far as a final delivery on an orthosis or prosthesis I do not recommend they be shipped. They should be delivered in person and the patient should receive his/her instructions on care and use at that time. This has been the recommendation that I received from Medicare 5 years ago.
--------------------------------------------------
Hello,
Does anyone have any experience with mailing orthotic or prostheticsupplies to patients? For example, mastectomy patient who just needs anew bra, same style, size etc. Can you bill medicare for items thatare mailed? What date do you use as the date of service, the date thatyou mail it, the date the patient received it or the date on theverification of receipt that is returned to you?
Thanks in advance for any information.
Kate Kozlik CO
Prosthetic Resident
Bionics Orthotics and Prosthetics
San Diego, CA
supplies to patients provided that you have spoken to the patient in advance and you have some
sort of tracking and delivery information. I spoke with AOPA and they recommended that we always
include a verification of receipt that the patient will then sign and send back. Also, they
cautioned that when sending prosthetic supplies, you can send no more then a 3 month supply.
- Kate
On occasion we ship supplies to patient's, not custom items, typically
we will ship prosthetic socks or maybe a liner. If you ship UPS or Fed
Ex you can use the ship date. When we ship items through UPS we
request a signature at delivery. You will then have proof of delivery.
I hope this helps.
We send supplies via UPS this gives us a tracking andsignature of receipt. We also send a delivery receipt that the patient mustsign and return to us or else the patient is responsible for payment. This is understood by the patients before we agree to ship, otherwise they haveto come into the office to get their items. We bill Medicare and get paid.
yes.
date patient received it
it is totally legal and kosher with Medicare
we do online shipping, via ups, with residential and signature required. Thenwe print out delivery confirmation, off ups site, and use it as proof of delivery.
We use the date on the delivery receipt when the patient sends it back. If we do not get the delivery receipt back from the patient we use the
signature of receipt from UPS as the delivery date. Date they receive it, make sure to get an aob signed every time as well You want to use a form of shipping which can be tracked (UPS), not general mail.
We use the ship date as the DOS - We do not bill it until we receive the signed delivery sheet back.
If we don't receive the signed delivery sheet back within a reasonable
amount of time, we call the client, send a letter and document that we did so. If we still don't receive it back, we print out a copy of the tracking information, which sometimes contains a signature, put this in the chart and then bill Medicare or other third party payer for the items . The client then goes on our Do not ship blacklist and are no longer afforded this complimentary service.
Yes, you can ship supplies to Medicare patients and billMedicare. The date of service is the ship date, and Medicare acceptsdelivery tracking slip as a delivery ticket. You cannot automatically shipsupplies without contacting the patient and verifying that they are in need ofreplacement.
As far as sending supplies to a patient, you must have delivery confirmation For Medicare. The delivery receipt should be enclosed with a self addressed stamped envelope dated the same day you shipped it and you record in the patient file the UPS receipt. Do not send US Mail with certified receipt. In each case use an additional company delivery receipt to be sent back to you in the envelope that you enclose in the package. As far as a final delivery on an orthosis or prosthesis I do not recommend they be shipped. They should be delivered in person and the patient should receive his/her instructions on care and use at that time. This has been the recommendation that I received from Medicare 5 years ago.
--------------------------------------------------
Hello,
Does anyone have any experience with mailing orthotic or prostheticsupplies to patients? For example, mastectomy patient who just needs anew bra, same style, size etc. Can you bill medicare for items thatare mailed? What date do you use as the date of service, the date thatyou mail it, the date the patient received it or the date on theverification of receipt that is returned to you?
Thanks in advance for any information.
Kate Kozlik CO
Prosthetic Resident
Bionics Orthotics and Prosthetics
San Diego, CA
Citation
Kozlik, Katherine, “Fwd: Summary of Responses - Mailing items to patients,” Digital Resource Foundation for Orthotics and Prosthetics, accessed November 23, 2024, https://library.drfop.org/items/show/231616.
