HIPAA Compliance of CRM
Stephanie Bucklin
Description
Collection
Title:
HIPAA Compliance of CRM
Creator:
Stephanie Bucklin
Date:
12/17/2009
Text:
Hello List,
We have been searching for a good CRM (Customer Relations Management)
software, and we've tried a few. Just recently, we found JavelinCRM.com,
which looks promising. It is an online software which allows you keep a
database of your contacts, track your contacts' status and assign tasks be
done for contacts or by individuals. It's doing the job that I've wanted
from all the other CRM's we've tried, so I don't want to switch now.
I inquired to Javelin about their HIPAA compliance. It is a secured website
when you login, but we're still concerned for the security of our clients
protected health information. Javelin's simple response was that they hold
up to the European Privacy Guidelines, which are more stringent than the US
HIPAA guidelines, but that they haven't evaluated their software for HIPAA
compliance.
Here are my questions:
Are there any HIPAA experts out there who have dealt with the European
Privacy guidelines that can confirm that the EURO policies would be enough
to also be in compliance with the US policies? I have inquired to a few O&P
agencies, but I haven't gotten a response yet.
Are there any organizations out there that could test our online CRM to
confirm HIPAA Compliance for us?
What CRM (if any) does your company use for tracking new and potential
clients?
Thanks!
Stephanie B Bucklin
Director of Clinical Operations, biodesigns, inc.
Member of the National Patient Advocate Foundation
805.796.1082
<mailto:<Email Address Redacted>> <Email Address Redacted>
< <URL Redacted>> www.biodesigns.com
logo2009
Maximizing Human Performance
Email Confidentiality Notice: The information contained in this transmission
is confidential, proprietary or privileged and may be subject to protection
under the law, including the Health Insurance Portability and Accountability
Act (HIPAA). The message is intended for the sole use of the individual or
entity to whom it is addressed. If you are not the intended recipient, you
are notified that any use, distribution or copying of the message is
strictly prohibited and may subject you to criminal or civil penalties. If
you received this transmission in error, please contact the sender
immediately by replying to this email and delete the material from any
computer.
We have been searching for a good CRM (Customer Relations Management)
software, and we've tried a few. Just recently, we found JavelinCRM.com,
which looks promising. It is an online software which allows you keep a
database of your contacts, track your contacts' status and assign tasks be
done for contacts or by individuals. It's doing the job that I've wanted
from all the other CRM's we've tried, so I don't want to switch now.
I inquired to Javelin about their HIPAA compliance. It is a secured website
when you login, but we're still concerned for the security of our clients
protected health information. Javelin's simple response was that they hold
up to the European Privacy Guidelines, which are more stringent than the US
HIPAA guidelines, but that they haven't evaluated their software for HIPAA
compliance.
Here are my questions:
Are there any HIPAA experts out there who have dealt with the European
Privacy guidelines that can confirm that the EURO policies would be enough
to also be in compliance with the US policies? I have inquired to a few O&P
agencies, but I haven't gotten a response yet.
Are there any organizations out there that could test our online CRM to
confirm HIPAA Compliance for us?
What CRM (if any) does your company use for tracking new and potential
clients?
Thanks!
Stephanie B Bucklin
Director of Clinical Operations, biodesigns, inc.
Member of the National Patient Advocate Foundation
805.796.1082
<mailto:<Email Address Redacted>> <Email Address Redacted>
< <URL Redacted>> www.biodesigns.com
logo2009
Maximizing Human Performance
Email Confidentiality Notice: The information contained in this transmission
is confidential, proprietary or privileged and may be subject to protection
under the law, including the Health Insurance Portability and Accountability
Act (HIPAA). The message is intended for the sole use of the individual or
entity to whom it is addressed. If you are not the intended recipient, you
are notified that any use, distribution or copying of the message is
strictly prohibited and may subject you to criminal or civil penalties. If
you received this transmission in error, please contact the sender
immediately by replying to this email and delete the material from any
computer.
Citation
Stephanie Bucklin, “HIPAA Compliance of CRM,” Digital Resource Foundation for Orthotics and Prosthetics, accessed November 2, 2024, https://library.drfop.org/items/show/230997.
