Runway service question

B.D.Mitchell Prosthetics

Description

Title:

Runway service question

Creator:

B.D.Mitchell Prosthetics

Date:

6/22/2009

Text:

I've had a patient on a Freedom Runway RS-1 (pushbutton style) for just over two years. One of the two bolts connecting the ankle to the foot became loose, wore a nick into the top of the heel spring and mashed the threads of the bolt and the hole in the ankle to which it is to connect. The foot has a 36 mo warranty but the ankle (factory bolted to the foot) only has an 18 mo. warranty. Freedom will not warranty this foot because it says the failure would require replacing the ankle, which is out of warranty. This is confusing and frustrating. Kind of like warrantying the paint on your car for 10 years but the sheet metal for 5. Does anyone else have experience with this with Freedom?
Thanks,
Markus

                          

Citation

B.D.Mitchell Prosthetics, “Runway service question,” Digital Resource Foundation for Orthotics and Prosthetics, accessed November 2, 2024, https://library.drfop.org/items/show/230426.