Hi-Tech knee repairs - C-Leg
Stephan Manucharian
Description
Collection
Title:
Hi-Tech knee repairs - C-Leg
Creator:
Stephan Manucharian
Date:
2/8/2008
Text:
Dear List,
After reading the number of negative replies, here is a positive one. 3 or
so years ago I fitted an active young patient with a C-Leg. In 4 months he
was back with a non-functioning knee. We sent it back for repairs. They
examined the knee and declared that there was corrosion in the contacts and
that was water damage which voided the warranty and that the repairs would
cost $6,600. I explained it to the patient who denied any contact with
water. I received 50K for the prosthesis and just couldn't demand additional
payment. I called Otto-Bock to authorize the repairs, I sure was upset and
explained the situation to them. They did not promise anything at that time,
but when the repairs were done, they did not charge me a penny!
--
The content of this communication is for exclusive use of the addressee and
may contain confidential, privileged and non-disclosable information. If the
recipient of this communication is not the addressee, such recipient is
strictly prohibited from printing, photocopying, saving on any media,
distributing or otherwise using the information contained herein. If you
received this communication in error, please contact the sender by e-mail,
fax or telephone and destroy this document.
Stephan R. Manucharian, CP
Orthopedic Arts
Brooklyn, NY 11201
718-858-2400; Fax: 718-858-9258;
<Email Address Redacted>
After reading the number of negative replies, here is a positive one. 3 or
so years ago I fitted an active young patient with a C-Leg. In 4 months he
was back with a non-functioning knee. We sent it back for repairs. They
examined the knee and declared that there was corrosion in the contacts and
that was water damage which voided the warranty and that the repairs would
cost $6,600. I explained it to the patient who denied any contact with
water. I received 50K for the prosthesis and just couldn't demand additional
payment. I called Otto-Bock to authorize the repairs, I sure was upset and
explained the situation to them. They did not promise anything at that time,
but when the repairs were done, they did not charge me a penny!
--
The content of this communication is for exclusive use of the addressee and
may contain confidential, privileged and non-disclosable information. If the
recipient of this communication is not the addressee, such recipient is
strictly prohibited from printing, photocopying, saving on any media,
distributing or otherwise using the information contained herein. If you
received this communication in error, please contact the sender by e-mail,
fax or telephone and destroy this document.
Stephan R. Manucharian, CP
Orthopedic Arts
Brooklyn, NY 11201
718-858-2400; Fax: 718-858-9258;
<Email Address Redacted>
Citation
Stephan Manucharian, “Hi-Tech knee repairs - C-Leg,” Digital Resource Foundation for Orthotics and Prosthetics, accessed November 23, 2024, https://library.drfop.org/items/show/229020.
