foot orthosis return policy

foot orthosis return policy

Algonquin Orthopaedics

2/20/2006

Hi Everyone

I am wondering if people could provide me with a foot orthosis return
policy currently in use in their facility. Since opening my practice, touch
wood, I have only had to make 3 returns of money in 10 years. Each time I
have refunded the patient fully, charging my marketing budget. I reasoned
that when the patient told the story of what went on the listener wouldn't
be able to argue a rip off and thus the patient had to go away happy.

I need to put pen to paper now and am interested to know what others have
done. I can easily justify my costs, hourly fees, materials etc. but don't
want to be out of line with what other facilities are doing.

Thanks for any information you can offer.


Cameron Renwick, C.O.(c)
Algonquin Orthopaedics
Huntsville, ON
www.orthotics.ca
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