Patient Satisfaction
Joyce Perrone
Description
Collection
Title:
Patient Satisfaction
Creator:
Joyce Perrone
Date:
5/3/2005
Text:
We are also revamping our satisfaction survey and looking to a national
firm who specialized in healthcare to help us. We want to benchmark
against other healthcare delivery places in a greater number so this is
why we are working with this national firm.
Some things we have learned from doing the survey for 10 years and
planning on change to raise our level:
1. The best results come when the patient is given the form in the
office and asked to give it back before they leave. NOW - that will be
for service only. We will look to do a second survey for the device
itself. That will occur via mail after the patient has had time to use
the device and decide if they love us or want to say some other
4-lettered word.
2. As a rule of the thumb -the 1,2,3,4,5 method is not good. Kind of old
in technique and non-specific. Better is the meets, exceeds, did not
meet - expectation. Asking if a device worked (1-2-3-4-5) is too vague.
3. You can also add YES NO questions and always allow space for write in
information. We have asked questions on the cleanliness of the office,
kindness of the staff, knowledge of the staff (what the patient
perceived), and wait time.
Of course, we have ranked against ourselves at 99.9% perfect :) That's
why we are re-doing the survey to make it much harder and finding the
loftier benchmark!
ANOTHER QUESTION: - Is anyone doing a survey of your employees???
Joyce
Joyce Perrone
DeLaTorre O&P and PROMISE Consulting
412-599-1112 email <Email Address Redacted>
------------------------------
Date: Mon, 2 May 2005 19:37:18 -0400
From: Paul Prusakowski < <Email Address Redacted> >
Subject: Patient satisfaction surveys
Dear list,
We are currently revamping our patient satisfaction survey and I am
looking
for any surveys that others have found to be successful and meaningful.
I
will post a summary of responses and make a compilation of shared
satisfaction surveys available.
Thank you,
Paul E. Prusakowski, CPO, FAAOP
------------------------------
End of OANDP-L Digest - 28 Apr 2005 to 2 May 2005 (#2005-80)
firm who specialized in healthcare to help us. We want to benchmark
against other healthcare delivery places in a greater number so this is
why we are working with this national firm.
Some things we have learned from doing the survey for 10 years and
planning on change to raise our level:
1. The best results come when the patient is given the form in the
office and asked to give it back before they leave. NOW - that will be
for service only. We will look to do a second survey for the device
itself. That will occur via mail after the patient has had time to use
the device and decide if they love us or want to say some other
4-lettered word.
2. As a rule of the thumb -the 1,2,3,4,5 method is not good. Kind of old
in technique and non-specific. Better is the meets, exceeds, did not
meet - expectation. Asking if a device worked (1-2-3-4-5) is too vague.
3. You can also add YES NO questions and always allow space for write in
information. We have asked questions on the cleanliness of the office,
kindness of the staff, knowledge of the staff (what the patient
perceived), and wait time.
Of course, we have ranked against ourselves at 99.9% perfect :) That's
why we are re-doing the survey to make it much harder and finding the
loftier benchmark!
ANOTHER QUESTION: - Is anyone doing a survey of your employees???
Joyce
Joyce Perrone
DeLaTorre O&P and PROMISE Consulting
412-599-1112 email <Email Address Redacted>
------------------------------
Date: Mon, 2 May 2005 19:37:18 -0400
From: Paul Prusakowski < <Email Address Redacted> >
Subject: Patient satisfaction surveys
Dear list,
We are currently revamping our patient satisfaction survey and I am
looking
for any surveys that others have found to be successful and meaningful.
I
will post a summary of responses and make a compilation of shared
satisfaction surveys available.
Thank you,
Paul E. Prusakowski, CPO, FAAOP
------------------------------
End of OANDP-L Digest - 28 Apr 2005 to 2 May 2005 (#2005-80)
Citation
Joyce Perrone, “Patient Satisfaction,” Digital Resource Foundation for Orthotics and Prosthetics, accessed November 25, 2024, https://library.drfop.org/items/show/224873.
