Responses: Ossur Business - 2
Stephan Manucharian
Description
Collection
Title:
Responses: Ossur Business - 2
Creator:
Stephan Manucharian
Date:
2/28/2005
Text:
ORIGINAL POST:
I would like to thank Suzanne for posting this information in regards
to NO RETURNS on knee units by OSSUR. I also made that mistake by
ordering an SNS knee unit which my patient did not like and my attempt
to return it for credit ended up in fiasco. The customer service rep
explained to me that they (Ossur) would not be able to put the unit
back on the shelf and therefore they cannot take a loss of 2000 bucks.
I personally like certain products by Ossur and will continue using
them, however if I find a comparable product made by another company,
I will most certainly choose that instead.
What I also would like to share in this posting is how wonderful is
Otto Bocks's customer service and their goal to achieve the highest
possible customer satisfaction. I had 2 cases where patients rejected
their Luxon Max DP feet, however the return period had expired. In one
case it was 6 months after delivery, in the second - 3 and a half
months. I explained the situation to the rep and really did not expect
a refund, in the second case I did not even ask for it, but they were
so nice to say that they wanted to keep their customers happy and if I
wanted a refund or exchange, I would get it. WAY TO GO!!
USE OTTO BOCK INSTEAD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
P.S. I am a one practitioner practice, so don't think that I buy so
much from Otto-Bock, that they would do anything to keep me happy.
RESPONSES:
I have had the same exact experience . . . you mirror my thoughts, great post.
Alan Ross, CPO
Sarasota, FL
hi stephen,
I too have had wonderful service from Otto Bock and both the main office and
John Howard have been very gracious to my practice. Same as you, I am a one
practitioner practice and they have always gone out of their way to honor
warranties and return policies.
Ossur has never been all that easy to deal with regarding returns. Sorry
you got burnt.
Bill Lifford, CP
Stephan,
Check Otto Bock's new knees... I personally think they out perform
Ossur in all areas... Take care.
B.J. Stagner Jr., C.P.O.
I have read a couple of negative postings regarding Ossur and feel obligated
to share with this list that I have NEVER had a problem returning anything
to Ossur, perhaps it is a regional problem. My experience with Ossur has
always been positive with regards to returning items. An example that comes
to mind is a child patient of mine who continues to break his prosthetic
foot Ossur always replaces the foot without any hesitation and then starts a
new three year warranty for the patient.
Just my opinion,
Patrick C. Frank CPO, LPO
Dear List:
The re: Ossur posts reminded me of another company who at least for me,
goes in the opposite direction. A few weeks back I had person require a
replacement part on a College Park Trustep prosthetic foot. I called
to order the
part and also ascertain the cost of the part. When I told the person the price
they would be liable for, the person had to decline the purchase. The person
could not afford the part. I reported back to College Park the situation and
asked if they could possibly work something out. Well, they worked it out.
They treated me and this person with respect and dignity. They cared about this
individual and did what they could. They made me feel like a company that
cares first, and profit, though absolutely necessary, is not their sole goal.
Thank you College Park,
Don McGovern, CPO
Prairie O&P Services
--
The content of this communication is for exclusive use of the
addressee and may contain confidential, privileged and non-disclosable
information. If the recipient of this communication is not the
addressee, such recipient is strictly prohibited from printing,
photocopying, saving on any media, distributing or otherwise using the
information contained herein. If you received this communication in
error, please contact the sender by e-mail, fax or telephone and
destroy this document.
Stephan R. Manucharian, CP
Orthopedic Arts
Brooklyn, NY 11201
718-858-2400; Fax: 718-858-9258;
<Email Address Redacted>
I would like to thank Suzanne for posting this information in regards
to NO RETURNS on knee units by OSSUR. I also made that mistake by
ordering an SNS knee unit which my patient did not like and my attempt
to return it for credit ended up in fiasco. The customer service rep
explained to me that they (Ossur) would not be able to put the unit
back on the shelf and therefore they cannot take a loss of 2000 bucks.
I personally like certain products by Ossur and will continue using
them, however if I find a comparable product made by another company,
I will most certainly choose that instead.
What I also would like to share in this posting is how wonderful is
Otto Bocks's customer service and their goal to achieve the highest
possible customer satisfaction. I had 2 cases where patients rejected
their Luxon Max DP feet, however the return period had expired. In one
case it was 6 months after delivery, in the second - 3 and a half
months. I explained the situation to the rep and really did not expect
a refund, in the second case I did not even ask for it, but they were
so nice to say that they wanted to keep their customers happy and if I
wanted a refund or exchange, I would get it. WAY TO GO!!
USE OTTO BOCK INSTEAD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
P.S. I am a one practitioner practice, so don't think that I buy so
much from Otto-Bock, that they would do anything to keep me happy.
RESPONSES:
I have had the same exact experience . . . you mirror my thoughts, great post.
Alan Ross, CPO
Sarasota, FL
hi stephen,
I too have had wonderful service from Otto Bock and both the main office and
John Howard have been very gracious to my practice. Same as you, I am a one
practitioner practice and they have always gone out of their way to honor
warranties and return policies.
Ossur has never been all that easy to deal with regarding returns. Sorry
you got burnt.
Bill Lifford, CP
Stephan,
Check Otto Bock's new knees... I personally think they out perform
Ossur in all areas... Take care.
B.J. Stagner Jr., C.P.O.
I have read a couple of negative postings regarding Ossur and feel obligated
to share with this list that I have NEVER had a problem returning anything
to Ossur, perhaps it is a regional problem. My experience with Ossur has
always been positive with regards to returning items. An example that comes
to mind is a child patient of mine who continues to break his prosthetic
foot Ossur always replaces the foot without any hesitation and then starts a
new three year warranty for the patient.
Just my opinion,
Patrick C. Frank CPO, LPO
Dear List:
The re: Ossur posts reminded me of another company who at least for me,
goes in the opposite direction. A few weeks back I had person require a
replacement part on a College Park Trustep prosthetic foot. I called
to order the
part and also ascertain the cost of the part. When I told the person the price
they would be liable for, the person had to decline the purchase. The person
could not afford the part. I reported back to College Park the situation and
asked if they could possibly work something out. Well, they worked it out.
They treated me and this person with respect and dignity. They cared about this
individual and did what they could. They made me feel like a company that
cares first, and profit, though absolutely necessary, is not their sole goal.
Thank you College Park,
Don McGovern, CPO
Prairie O&P Services
--
The content of this communication is for exclusive use of the
addressee and may contain confidential, privileged and non-disclosable
information. If the recipient of this communication is not the
addressee, such recipient is strictly prohibited from printing,
photocopying, saving on any media, distributing or otherwise using the
information contained herein. If you received this communication in
error, please contact the sender by e-mail, fax or telephone and
destroy this document.
Stephan R. Manucharian, CP
Orthopedic Arts
Brooklyn, NY 11201
718-858-2400; Fax: 718-858-9258;
<Email Address Redacted>
Citation
Stephan Manucharian, “Responses: Ossur Business - 2,” Digital Resource Foundation for Orthotics and Prosthetics, accessed November 25, 2024, https://library.drfop.org/items/show/224404.
