More bad business from OSSUR-2
Stephan Manucharian
Description
Collection
Title:
More bad business from OSSUR-2
Creator:
Stephan Manucharian
Date:
2/23/2005
Text:
I would like to thank Suzanne for posting this information in regards
to NO RETURNS on knee units by OSSUR. I also made that mistake by
ordering an SNS knee unit which my patient did not like and my attempt
to return it for credit ended up in fiasco. The customer service rep
explained to me that they (Ossur) would not be able to put the unit
back on the shelf and therefore they cannot take a loss of 2000 bucks.
I personally like certain products by Ossur and will continue using
them, however if I find a comparable product made by another company,
I will most certainly choose that instead.
What I also would like to share in this posting is how wonderful is
Otto Bocks's customer service and their goal to achieve the highest
possible customer satisfaction. I had 2 cases where patients rejected
their Luxon Max DP feet, however the return period had expired. In one
case it was 6 months after delivery, in the second - 3 and a half
months. I explained the situation to the rep and really did not expect
a refund, in the second case I did not even ask for it, but they were
so nice to say that they wanted to keep their customers happy and if I
wanted a refund or exchange, I would get it. WAY TO GO!!
USE OTTO BOCK INSTEAD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
P.S. I am a one practitioner practice, so don't think that I buy so
much from Otto-Bock, that they would do anything to keep me happy.
--
The content of this communication is for exclusive use of the
addressee and may contain confidential, privileged and non-disclosable
information. If the recipient of this communication is not the
addressee, such recipient is strictly prohibited from printing,
photocopying, saving on any media, distributing or otherwise using the
information contained herein. If you received this communication in
error, please contact the sender by e-mail, fax or telephone and
destroy this document.
Stephan R. Manucharian, CP
Orthopedic Arts
Brooklyn, NY 11201
718-858-2400; Fax: 718-858-9258;
<Email Address Redacted>
to NO RETURNS on knee units by OSSUR. I also made that mistake by
ordering an SNS knee unit which my patient did not like and my attempt
to return it for credit ended up in fiasco. The customer service rep
explained to me that they (Ossur) would not be able to put the unit
back on the shelf and therefore they cannot take a loss of 2000 bucks.
I personally like certain products by Ossur and will continue using
them, however if I find a comparable product made by another company,
I will most certainly choose that instead.
What I also would like to share in this posting is how wonderful is
Otto Bocks's customer service and their goal to achieve the highest
possible customer satisfaction. I had 2 cases where patients rejected
their Luxon Max DP feet, however the return period had expired. In one
case it was 6 months after delivery, in the second - 3 and a half
months. I explained the situation to the rep and really did not expect
a refund, in the second case I did not even ask for it, but they were
so nice to say that they wanted to keep their customers happy and if I
wanted a refund or exchange, I would get it. WAY TO GO!!
USE OTTO BOCK INSTEAD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
P.S. I am a one practitioner practice, so don't think that I buy so
much from Otto-Bock, that they would do anything to keep me happy.
--
The content of this communication is for exclusive use of the
addressee and may contain confidential, privileged and non-disclosable
information. If the recipient of this communication is not the
addressee, such recipient is strictly prohibited from printing,
photocopying, saving on any media, distributing or otherwise using the
information contained herein. If you received this communication in
error, please contact the sender by e-mail, fax or telephone and
destroy this document.
Stephan R. Manucharian, CP
Orthopedic Arts
Brooklyn, NY 11201
718-858-2400; Fax: 718-858-9258;
<Email Address Redacted>
Citation
Stephan Manucharian, “More bad business from OSSUR-2,” Digital Resource Foundation for Orthotics and Prosthetics, accessed November 6, 2024, https://library.drfop.org/items/show/224338.
