Wonders of automation-Responses
Randy McFarland
Description
Collection
Title:
Wonders of automation-Responses
Creator:
Randy McFarland
Date:
4/24/2004
Text:
ORIGINAL POST
Here's the actual opening paragraph of a letter we received today from
our regional carrier:
We have received your check in the amount of $279.71. We thank you for
bringing this overpayment to our attention. While we appreciate you
submitting payment to us, our review found that the overpaid amount was
$279.72. Please remit the additional $0.01.
We have also received checks for this same amount. I wonder what the
cost of processing a check is. I've heard that to write, type and send
a simple letter is about $12-15.00.
Randy McFarland, CPO
RESPONSES
Yes, I have a check from BC/BS for .01 as payment in full for a $5300.00
claim. It is laminated and framed for display (with confidential blacked
out) in my office!
A few years ago we got a request from VA finance in Austin for a $1.21
overpayment that required a 6 copy form be filled out to accompany the
refund. I can't imagine where all those copies had to go and be
processed.
Glad to see our hard earned dollars at work!
And we wonder why our premiums are so high.
I simply love that a company would actually stoop to charge you for
their mistake.
How ridiculous!!! I would copy the letter and tape a penny in the
middle of the letter and send it back!! Better yet.... Super Glue it to
the copy of the letter. Oh!... Don't forget to make of copy of it in
you copier, as a receipt copy for your records, cuz you can bet that
won't send you a receipt for your payment!! Then again, they will
probably send you another $12-15.00 Thank You letter!!...
There goes your profits! My suggestion would be that you set up a
meeting with your carrier's accountant, and compare your calculations
with those of them. I mean really, you ought to get this straightened
out. If you let this one go, what will be the end of it!!!Just out of
idle curiosity, is it even possible to write a check for $0.01? If so,
heck, send them a check for $0.03 and see if you get a $0.02 refund haha
Here's the actual opening paragraph of a letter we received today from
our regional carrier:
We have received your check in the amount of $279.71. We thank you for
bringing this overpayment to our attention. While we appreciate you
submitting payment to us, our review found that the overpaid amount was
$279.72. Please remit the additional $0.01.
We have also received checks for this same amount. I wonder what the
cost of processing a check is. I've heard that to write, type and send
a simple letter is about $12-15.00.
Randy McFarland, CPO
RESPONSES
Yes, I have a check from BC/BS for .01 as payment in full for a $5300.00
claim. It is laminated and framed for display (with confidential blacked
out) in my office!
A few years ago we got a request from VA finance in Austin for a $1.21
overpayment that required a 6 copy form be filled out to accompany the
refund. I can't imagine where all those copies had to go and be
processed.
Glad to see our hard earned dollars at work!
And we wonder why our premiums are so high.
I simply love that a company would actually stoop to charge you for
their mistake.
How ridiculous!!! I would copy the letter and tape a penny in the
middle of the letter and send it back!! Better yet.... Super Glue it to
the copy of the letter. Oh!... Don't forget to make of copy of it in
you copier, as a receipt copy for your records, cuz you can bet that
won't send you a receipt for your payment!! Then again, they will
probably send you another $12-15.00 Thank You letter!!...
There goes your profits! My suggestion would be that you set up a
meeting with your carrier's accountant, and compare your calculations
with those of them. I mean really, you ought to get this straightened
out. If you let this one go, what will be the end of it!!!Just out of
idle curiosity, is it even possible to write a check for $0.01? If so,
heck, send them a check for $0.03 and see if you get a $0.02 refund haha
Citation
Randy McFarland, “Wonders of automation-Responses,” Digital Resource Foundation for Orthotics and Prosthetics, accessed November 1, 2024, https://library.drfop.org/items/show/223010.
