OANDP-L] who pays the labor on defective components still on mfr. warranty?

OANDP-L] who pays the labor on defective components still on mfr. warranty?

I was the one that commented that manufacturers should cover our costs should
this be a failure under warranty. What this will do is force manufacturers to
pay closer attention to quality control and the condition of their loaner
units.

The loaner units are working harder then ever and should be serviced before
they are sent out. What the manufacturers need to consider is the fact that our
patients want the same comfort and level of function that they experience
with their own components. The fact that their unit failed under warranty does
not mean that we and the patients have to put up with inferior products while
the problem is being addressed.

I am personally getting really tired of being the manufacturers testing site
without agreeing to it. Whenever a new product gets to the market place with a
huge price tag, we are told that it's so expensive because of the R&D
$-factor associated with the product. Well how come we are still field testing it?

Good points in the initial email.

John Hattingh CP. LPO